Shipping & Returns
All goods remain the property of Startech Enterprises until paid for in full.
We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within New Zealand.
Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other country.
Permission to Return and to Receive Credit
All goods remain the property of Startech Enterprises until paid for in full. Goods may be returned within 7 days of delivery. All returned goods must be in their original packaging, in new (unused) condition.
Goods that are returned between 7 and 28 days will incur a 20% restocking fee. Startech will not accept any returns after 28 days.
All special order or nonstock items are non-returnable.
For unwanted goods, the cost of return shipping shall be the responsibility of the customer.
Damaged or Incorrect Merchandise
We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error.
No material will be accepted or replacements issued without prior approval to return such merchandise.
Filing of claims will be our responsibility.